Hospitality position at Highland Hills Ranch
Job Title:
Hospitality Team Member
Job Type: Full-time
Location:
Destination Ranch outside Condon, Or. Housing provided when working.
Job Purpose:
A hospitality concierge is responsible for providing the highest level of guest services to visitors of HHR. This person should be capable of making a guest feel at home while away from home, delivering memorable experiences, orchestrating exceptional guest services, and assisting with any requests that visitors might have.
Key Responsibilities:
• Greet all guests with a personalized and friendly greeting
• Assist chef when needed
• Provide intuitive, friendly, yet quiet dinning service during family style meals
• Tidy guest rooms & public spaces
• Handle guest inquiries and complaints promptly and professionally
• Knowledge in providing recommendation and suggestions for places to visit, dine, and sightsee within the Columbia Gorge area.
• Maintain accurate records of guest requests and preferences
• Assist guests with luggage, check-in, check-out, and any other needs
• Liaise with others within the HHR team including the chef, front office, ranch staff, and management
Experience and Skills:
• Proven experience in the hospitality industry, with a emphasis on guest services
• Excellent communication and interpersonal skills
• Familiarity with the local area and attractions and or ability to learn
• Ability to work independently or as part of a team
• High level of organization and attention to detail
• Availability to work flexible hours, including evenings and weekends
• Ability to be on your feet for 8+ hours
• Due to location of the ranch and start times, overnight stays are required unless home is within a 30 mile radius
• Positive, friendly attitude, with a willingness to go the extra mile for guests
Work Environment:
• Job is primarily indoors however we do have special events outdoors and may be working outdoor in a variety of weather conditions.
• The role also requires some physical activity, such as lifting up to 50lbs and carrying luggage
Salary: $35K-$45K
Position is seasonal
September- April 7th, 2024
